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Frequently Asked Questions
1. How do I book a vacation rental?
To book a vacation rental, simply visit our website, browse through our available properties, and select the one that suits your needs. Click the “Book Now” button and follow the prompts to complete your reservation.
2. What is the check-in and check-out time?
Check-in is typically at 3:00 PM and check-out is at 11:00 AM. If you need to adjust these times, please contact us in advance, and we will do our best to accommodate your request.
3. What amenities are included in the rental?
Our vacation homes come fully equipped with modern amenities, including Wi-Fi, fully stocked kitchens (less food), fresh linens and towels, air conditioning, and more. Specific amenities can vary by property, so please check the listing for details.
4. Is there a minimum stay requirement?
Yes, most of our properties have a minimum stay requirement, typically ranging from 2 to 7 nights. Please check the individual property listing for specific minimum stay requirements.
5. Are pets allowed in the vacation homes?
Pet policies vary by property. Some of our vacation homes are pet-friendly, while others do not allow pets. Please refer to the individual property listing for the pet policy or contact us for more information.
6. What is the cancellation policy?
Our cancellation policy varies depending on the property and the time of year. Please contact us at info@pvvacationhomes.com immediately if you are cancelling your reservation.
7. Do you offer any discounts for longer stays?
Yes! we offer discounts for extended stays. Please contact us directly to inquire about special rates for long-term rentals.
8. How do I get the keys to the rental property?
Once your booking is confirmed, you will receive detailed instructions on how to check in and access the property. This typically includes a code for a lockbox or instructions for meeting a property manager.
9. What should I do if I have an issue during my stay?
If you encounter any issues during your stay, please contact our customer service team immediately. We are available 24/7 to assist you with any problems or concerns. Please visit the contact us page for information on how to contact us.
10. Are there any additional fees I should be aware of?
In addition to the rental fee, there may be additional charges for cleaning, security deposits, and optional services such as housekeeping. All fees will be clearly outlined during the booking process.
We hope these answers help you plan your perfect vacation. If you have any other questions, feel free to reach out to us at info@pvvacationhomes.com Enjoy your stay!
Booking Online
We are committed to offering an easy to use system for every stay with us here in Puerto Vallarta!
We can’t wait for you’re next visit with us! What are you waiting for!
Management
We are a dedicated team committed to offer the best service to our guests and owners alike! We offer personalized service!
Cancellations
Our team is committed to ensuring you have the best stay possible. Should your plans change please let us know immediately and we can work it out.
One team
We don’t have 500 employees tripping over themselves. We offer our guests great vacation homes provided by great clients!
Innovative
We’re always on the lookout to provide the best experience for both our guests! and clients!
Quality
We strive to have the best quality of standards and service possible for our guests as well as for our clients!